Have you ever come home on an empty stomach, only to notice that the fridge is empty and you couldn’t care less to go grocery shopping? Have you ever wondered why there was no way of ordering from your favourite restaurant because they don’t deliver? Well, worry no more, Wolt has you covered with its very own Wolt app.
As you are probably already aware, Wolt delivers meals from restaurants around Helsinki right to your doorstep. The service is very convenient and helpful and could not be done without the Wolt app. From all available restaurants, to the dishes’ estimated time of arrival – the app itself is very clear and provides all the information the customer needs. A new feature is also added which allows you to pre-order your meals so you can receive them whenever you want.
After all dishes are selected, just you press send order and pay with either credit card or Wolt funds if you have some. Gift cards are also available in the Wolt shop within the app. After paying, the app confirmation and details of the order. You can see when each step is done and when the food will arrive. Tracking details are very accurate that you can even see the Wolt delivery car on the map so you know when to go to the front door. Then you and your friends can enjoy the restaurant quality foods at home.
Wolt doesn’t rely solely on the Wolt app that the customers use. Wolt’s workers and management use plenty of other apps to communicate, such as Telegram, OnFleet, and When I Work. These apps are installed on the delivery courier’s devices and the dispatchers’ PC’s in the office. Dispatchers manage the deliveries and communicate with both the couriers and the customers to solve their problems.
Telegram is a messaging app with a focus on speed and security, it’s very efficient, fast, and simple. Telegram can be used on all your devices simultaneously — it is cloud-based and messages are sync seamlessly across any number of phones, tablets or computers. In Wolt, Telegram is used for live chatting between all the employees. Couriers and dispatchers use it as the most effective way to communicate with each other. One of the most common reasons couriers contact dispatchers are when notifying them if a restaurant is late or there are technical troubles that need to be resolved as well as any other issues that need to be addressed, such as: a transportation vehicle breaking down or a courier getting lost and is unable reach the customer. Altogether, Telegram is a suitable choice for any form of communication within the company.
Onfleet is used by couriers and dispatchers to manage orders. Every courier must be inside the delivery area to switch himself online. Subsequently, he can receive, accept and complete deliveries through the app. If the courier doesn’t have a shift, he can switch online whenever he wants and start accepting tasks from the dispatchers. Onfleet also shows the map with picked locations so the courier can find an easy route to the restaurant or customer.
Since all the Wolt’s couriers are basically freelancers, the company uses the When I Work app to manage working shifts. Through this app, it is easy to arrange the shifts, so there will be no misunderstanding who will be working. The app is also used to distribute pre-booking hours to ensure that there are always enough couriers during the busiest periods for each day (i.e. 10:30 – 14:30 and 17:30 – 21:30 on weekdays).
Wolt is one of the only companies in the Nordic countries that utilise various apps to guarantee an efficient, joyful, and prosperous working environment. Prior to the grandiose advancement of globalisation through technology that has connected everyone at a more instantaneous rate, companies had to rely on their own internal enterprise resource planning software and develop their own apps from scratch, but now there are millions of apps available for everyone to use. It will be interesting to see how apps and business will grow together in the future.
Let us know your favourite app you use at work in the comments!
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